FAQs
I ordered my product and it said shipping will take 3-6 weeks. Why so long?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks. However, we always do our best to plan for those times of the year so we can avoid “back orders.”
Help! I placed an incorrect order. How can I change this?
What you want to do is call this toll free number for customer service: 1-855-789-4106. To find your order they will need your phone number (or email address if you provided it), last name, and zip code. They will absolutely get your order fixed for you. Keep in mind order processing takes a full 24 hours, so they may not have your order in the customer service system until at least 24 hours after you've placed your order.
I placed an order, but I haven't been charged yet. When should I expect to be charged?
We process your order within 24 hours, but we do not charge your card for the purchase until the order is shipped to your address.
IN WHAT LENGTHS IS POCKET HOSE® SILVER BULLET™ AVAILABLE?
Pocket Hose® Silver Bullet™ is available in 25-, 50-, 75-, and 100-foot lengths.
DOES THE GARDEN HOSE INCLUDE A NOZZLE?
Yes! Pocket Hose® Silver Bullet™ includes a Turbo Shot Jet Nozzle with 3 spray settings.
CAN I DRINK FROM POCKET HOSE® SILVER BULLET™?
Thanks to the machined-aluminum connectors that are lead-free, Pocket Hose® Silver Bullet™ is suitable for drinking.
DO I NEED TO PURCHASE A SEPARATE HOSE REEL FOR POCKET HOSE® SILVER BULLET™?
Pocket Hose® Silver Bullet™ coils and can store in a drawer or on a shelf, there’s no need to
purchase a separate hose reel.